Popular fashion brand Chi Chi London has been sold following bankruptcy proceedings.
The partywear company, which has worked with some popular celebrities, still owes its customers refunds and has warned it will now be harder to claim them.
Helen Flanagan has previously launched a collection for mothers and daughters with the company and starred alongside her daughter Matilda in the campaign.
Love Island star Shaughna Phillips signed a deal with the brand after appearing on the show.
The company is owned by brothers Gio and Daniel Najar, who appeared on Channel 4 show The Job Interview in which contestants tried to win them jobs as junior designers.
Chi Chi has now been purchased by Reem, which wants to trade on the same platform, but customers fear they will not receive a refund.
One person complained on Trustpilot: “Returned within days of receiving and still haven’t received my money back five weeks after returning.”
“Three weeks after my return, I received an email advising that it could take another 28 days to process and the refund could take 2 to 4 days to appear in my bank account. I personally find this service appalling and will not purchase from them again. The company is quick enough to take your money but not give it back!”
A second said: “I ordered several dresses/outfits for my daughter for an event and returned them in June and still haven’t received a refund.” Had to open the dispute. Absolute joke, I take money quickly but don’t want to give it back. I contacted them before opening the dispute with no help for a refund. I will never order again.”
While a third added: “I ordered two dresses in July, they arrived and had completely different designs to the ones online. I sent it back and received an email with an apology and a refund.
“This did not happen and I received further correspondence promising a refund, but once again promises were made and surprisingly Chi Chi has gone bust. No chance of getting my money back. They promised a refund on September 8th even though they were unable to pay. I received my email this evening with this notice.”