Optus has suffered one of the largest outages in Australian history. 10 million customers were affected, hospitals, businesses and transport networks were in chaos, and even triple zero calls from Optus landline phones were affected.
The outage was first reported at 4am on Wednesday as Optus mobile users were unable to make or receive calls or text messages, and the internet network and home broadband connection also failed.
In an alarming update just before 11am, Optus CEO Kelly Bayer Rosmarin admitted the telco still doesn’t know what was behind the catastrophic outage that continues to affect millions of Australians.
She said the team was still working on the cause, adding there was no evidence to suggest it was the result of a cyberattack.
“We will do everything we can to restore services,” she told ABC Radio Sydney via WhatsApp.
“The teams are trying out many different aspects and we will not rest until the service is available again for our customers.”
“The team has tried a number of parts of the restoration and so far we have not achieved the results we had hoped for. “And we are pursuing all options to get everyone back online as quickly as possible.”
Ms. Bayer Rosmarin also said the power outage was unlikely to be due to an early morning update.
“I mean, that’s highly unlikely, our systems are actually very stable.” “It’s very, very rare,” she said.
“We are truly sorry this outage occurred and we are working as a priority to restore services to our customers.”
Just before 6am there had already been almost 9,000 reports of Optus outages – a number that has since escalated dramatically as Australians wake up and try to go about their daily lives without internet or phone calls.
In a worrying development, the telecommunications company warned Australians that triple zero calls would not work over an Optus landline – affecting a small number of Australians. Triple Zero is operating as usual across the country.
“We encourage all customers who need to contact emergency services to use a mobile phone line to call 000,” Optus said.
“Optus can confirm that triple zero (“000”) calls from an Optus landline (landline phone) will not work. Mobile calls to 000 work when another mobile provider is available.’
The image shows where Optus users reported the network outage
Melbourne’s train network was also shut down earlier on Wednesday, leaving many commuters stranded.
This is believed to have been a result of the Optus failure. Metro Trains has now confirmed that services have resumed, but significant delays are expected.
Above Prices have also skyrocketed as many drivers are forced to go offline due to the power outage.
Other mobile operators using the Optus mobile network such as Amaysim, Vaya, Aussie Broadband, Moose Mobile, Coles Mobile, Spintel, Southern Phone and Dodo Mobile are also down.
Is Australia being attacked by hackers?
Federal Communications Minister Michelle Rowlands said she had not yet received an update from Optus, but it appeared to be a “deep and significant” network issue.
“I cannot speculate at this time as to whether or not this has anything to do with some sort of cyber hack,” she told 2GB Radio on Wednesday.
“All I know is it’s impacting Australians and customers want to know what’s going on.”
“I would urge Optus to disseminate this information through all possible channels and to do so as a priority.”
– Australian Associated Press
Melbourne’s Northern Health District said its hospitals’ phone lines were affected.
“All phone lines to Northern Health campuses are currently affected by an Optus outage,” they said.
“This includes telephone lines to Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre, Craigieburn Centre, Kilmore District Hospital and the Victorian Virtual Emergency Department (VVED). We apologize for any inconvenience.’
Westmead Private Hospital in Sydney has the same problem.
“Unfortunately, due to the nationwide Optus outage, all of our phone lines are down. To contact the hospital, please email us upon admission,” the hospital said.
The St. Vincent and Mater hospitals are also affected.
Sydney Airport, the Australian Taxation Office, NRMA and major banks such as Commonwealth and ANZ have also experienced issues, as have EFTPOS machines connected to Optus at businesses.
A nurse in Melbourne said she was unable to call an ambulance after her patient went into cardiac arrest.
“I had to run out into the street and borrow a phone from someone who was walking their dog,” they told ABC Radio Melbourne.
Another Optus user said his wife, a specialist who oversees kidney transplants, had also been unable to make calls.
The outage was first reported at 4am on Wednesday as Optus mobile users were unable to make or receive calls or text messages, and the internet network and home broadband connection also failed
Even snake catchers are suffering the consequences: Stewy, the snake catcher from Wyndhamvale, Melbourne, announces that he is also offline.
“We are aware of a major outage across the Optus network and I am involved with Optus,” he said.
“We apologize in advance if you are trying to reach us this morning and are having problems. Hopefully they will fix the problem as soon as possible.’
Electric vehicle drivers are also facing problems as some charging stations are reportedly down.
“We would like to inform you that some of our websites are temporarily unavailable due to an ongoing Optus outage. “We recognize that this may impact your experience and we are working diligently to resolve the issue,” the Evie charging network said in a statement.
“We are actively monitoring the situation and working to get things back to normal as quickly as possible.”
“We will keep you updated on all developments.” Check our app regularly for real-time updates.
“Thank you for your patience and we appreciate your understanding during this unexpected outage.”
State law enforcement officials have informed both residents that the outage will not impact 000 calls.
The telecommunications company said it was aware of some customers’ problems but had not yet explained the system outage.
“Optus is aware of an issue that may be affecting some of our mobile and internet customers,” a spokesperson said.
“We are currently working to determine the cause and apologize for any inconvenience.”
“In an emergency, customers can still call 000.”
In a follow-up statement, the telco said its teams are “working urgently to restore services.”
“We will provide updates as quickly as possible.” “We sincerely apologize to our customers,” they said shortly after 8:30 a.m.
Communications Minister Michelle Rowland said the company had not yet provided answers about the cause of the outage.
EFTM technology expert Trevor Long said it was the “largest telecommunications outage” in Australia.
“If mobile and home broadband go down at the same time, that means you as an Optus family will have no communication this morning,” he said 2GB.
“There is literally no way to communicate when Optus is the only communication into your home via your home broadband and your mobile phone, which would definitely be a large proportion of these customers.”
Mr Long said there had been little communication from Optus and that a possible hacker attack was something they were looking into.
The power outage could also be due to a broken cable, an IT error or an upgrade error, the expert added.
Many Optus users voiced their displeasure online
Many Aussie Optus subscribers have expressed their frustration online, with some only able to make SOS calls.
“How is it possible that the entire country couldn’t have #optus?” “I have no phone reception at all,” someone tweeted.
“What’s going on with #Optus this morning?” Woke up and phone wasn’t working. Also no emails or communications from the company. “Bad form,” said another.
“Cool, thanks to Optus I have no reception or data service on my phone the second I leave the house today.” “Let’s hope no customers run into emergencies today,” said another.
An Australian employee said he couldn’t access Microsoft Teams because his phone was needed for authentication.
Optus has 10.2 million users nationwide.
Source: | This article originally belongs to Dailymail.co.uk