Viewers are left horrified after the hotel refuses to repair guest’s broken door

A woman used TikTok to expose the hotel she was staying at for not fixing their broken door during her stay. The result was that viewers were amazed.

Staying in a hospitable environment when away from home comes with expectations. Is there a TV with cable? Will there be a mini fridge for leftovers? Do the blinds block the sun in the morning?

And above all: can the door to the hotel room close easily and safely?

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When TikToker Maggie stayed at the Marriott without a properly functioning door, not only was she horrified, but her viewers were equally astounded by the hotel’s unwillingness to rectify the situation at that moment.

Wife got cheesecake and wine instead of a new hotel room

Maggie was traveling in downtown Philadelphia for work when her company hired her for a position Overnight stay at Marriott.

However, when she went to lock the door to her hotel room, she noticed a gap between the frame and the door as she tried to get into her room.

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The lock inside where she was staying was also damaged and could not be locked properly.

Maggie then went to reception hoping for another room, but the hotel was completely booked.

Furthermore, no one was willing to fix the lock on her door before she went to bed that night.

However, to make up for her mistake, the hotel offered Maggie a piece of cheesecake and a glass of wine.

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But that wasn’t enough for Maggie, so she asked Hotel for doorstops from the inside under your door to protect yourself from harm.

Even though she was given two, she still couldn’t sleep through the night.

After her stay, she uploaded a video to TikTok exposing the Marriott’s broken door, and viewers were just as horrified as Maggie.

While some viewers mentioned that it wasn’t the first time Marriott had broken doors, others were eager to say what they had done.

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“Oh my god, they wouldn’t move you?! Absolutely not. I would check out or they should accommodate you and move you to another/partner hotel nearby.”

And: “I’ll take your wine and cheesecake, but I’ll get a full refund, vouchers for my next stay and a free dinner!”

A manager at a separate hotel also chimed in, saying: “As a hotel manager…if the hotel is oversold you have nowhere to go BUT they should have taken you to another local hotel that still had rooms available.”

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Although Maggie didn’t say she would never stay at the hotel again in the future, she did mention to viewers what room number it was. After her stay, she I also contacted the Marriott to explain the situation and was again met with little to no help.

Dustin Huang

Dustin Huang is a Nytimas U.S. News Reporter based in London. His focus is on U.S. politics and the environment. He has covered climate change extensively, as well as healthcare and crime. Dustin Huang joined Nytimas in 2023 from the Daily Express and previously worked for Chemist and Druggist and the Jewish Chronicle. He is a graduate of Cambridge University. Languages: English. You can get in touch with me by emailing:

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